What Information We Collect

We collect the following categories of personal information in order to provide products and services to you, to communicate with you, to enhance our products, services, and operations, and for other operational, legal, and compliance purposes:

  • Identification information that can be used to identify you, such as your name, alias, address, phone number, email address, payment information, login and access credentials, signatures, or other identifiers. We may also collect online identifiers, such as your IP address, when you browse our websites or use our applications.
  • Commercial information, such as products or services you purchased or considered purchasing.
  • Online activities information, such as browsing history, search history, and other information when you interact with our websites, applications, and advertisements. We, and our third-party partners, may also use analytics tools to collect information about your keystroke activity and rhythms, mouse movements, scrolling and clicks when you use our websites or mobile applications.
  • Geolocation data, including precise geolocation data if you allow our application to collect it for purposes such as helping you locate the nearest Lowe’s store or alerting our stores when you are on the way to pick up your orders, or for analytic purposes.
  • Audio, electronic, video or image information, such as audio or video recording when you call or virtually connect with us, video monitoring via mounted or mobile cameras in the store or at the parking lot when you come to our stores, or photos taken when we are working on your project to document progress or completion. When legally permitted, after detecting a security incident to investigate, we may also use image scan technology on images we previously captured of an individual(s) suspected of being responsible for a security incident to aid our investigation and prosecution. Our cameras may capture license plate information when permitted in certain states.
  • Professional or employment-related information, such as information about you as representatives of our customers and business partners, in connection with our services and the operation of our business, including business contact information, job title, company name, and office visitor access information, where applicable.
  • Protected class information under state or federal laws, such as age, gender, and family status.
  • Education information, such as when you respond to a customer survey.
  • Inferences or preferences we learn or infer about you.
  • Sensitive Personal Information, such as precise geolocation, race and ethnicity information, and payment card information when permitted by law. For instance, with your consent, we use precise geolocation to calculate your arrival time for in store product pick up, so the products are ready for you upon your arrival. Where permitted by law, we use the information to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, and illegal activities. We may collect government-issued ID for certain types of transactions.
  • Other personal information, if it identifies, relates and can be reasonably associated with or linked to you (or your household), such as photos you upload, or measurement data or floorplan data generated when using Lowe’s measurement services or through measurement technologies, such as the Lowe’s Measure Your Space or floor/kitchen visualization features.

We do not knowingly collect or disclose personal information from children under the age of 16 without parental or guardian consent. If a child under the age of 16 has provided us with personal information, we ask that a parent or guardian contact us so that the information can be deleted.

Privacy Office
301 Oakridge Farm Lane
Milwaukee, WI 53278